This Privacy Policy should be read together with our Terms and Conditions for Fantasy5 (by Digiverse B.V.) (“the Service”). By opting in to the Service, accessing or using our website and Services, you agree to be bound by this Privacy Policy.

1. Information We Collect

   We collect your personal information in the following ways:

   1. Information You Provide to Us:

      When you use our Services, you may provide personal information such as:

      1. Name
      2. Email address
      3. Phone number
      4. Physical address
      5. Billing information (e.g. credit card information)
      6. Any other information you voluntarily provide to us
      7. You can choose not to provide certain information, but this may limit your ability to access certain features of our Services.
   2. Information We Collect Automatically:

      When you visit our website or use our Services, we automatically collect certain information about your device and usage patterns, including:

      1. IP address
      2. Browser type and version
      3. Device type
      4. Operating system
      5. Pages you visit on our site and the time and date of your visit
      6. Referring website addresses
      7. Other diagnostic data such as page load time, response times, error rates, and resource usage, data on how you interact with the website, including navigation paths, engagement levels, and conversion rates. We use cookies and similar technologies to collect this information.
      8. You can manage your cookie preferences through your browser settings and will be given the option to accept, reject and customize which cookies we store on your device the first time you visit our website and later by selecting the consent option on the website main menu.
   3. Information from Third Parties:

      We may receive information about you from third parties such as:

      1. Analytics providers (e.g. Google Analytics)
      2. Advertising networks like social media platforms (if you interact with us through these channels)
      3. These third parties collect data in accordance with their own privacy policies.
2. How We Use Your Information

   We use your personal information for the following purposes:

   1. To provide and maintain our Services: We use your personal information to deliver the Services you request, manage your account, process payments, and provide customer support.
   2. To improve our Services: We use information to understand how users interact with our Services, identify usage trends, and improve the user experience.
   3. To communicate with you: We may use your contact information to send you payment information such as invoices, updates, newsletters, and promotional offers, or to respond to your inquiries.
   4. To comply with legal obligations: We may use your information to comply with applicable laws, regulations, or legal requests, and to protect our rights and the rights of others.
   5. For marketing purposes: With your consent, we may use your information to deliver targeted advertisements and promotional content.
3. Sharing Your Information

   We do not sell or rent your personal information to third parties. We may share your information with:

   1. Service providers: We may share your information with third-party service providers who assist us in operating our Services, such as payment processors, hosting providers, and email service providers. These providers are bound by contractual obligations to protect your personal information and use it only for the purposes specified by us.
   2. Business transfers: If the Service is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that business transaction.
   3. Legal and regulatory authorities: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
   4. Usage Data: May include information such as your device's IP address, browser type and version, pages visited, time spent, and diagnostic data.
4. Your Rights and Choices

   You have the following rights concerning your personal information:

   1. Access: You have the right to request access to the personal information we hold about you.
   2. Correction: You can request the correction of any inaccurate or incomplete personal information.
   3. Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
   4. Objection: You can object to the processing of your personal information in certain circumstances.
   5. Data portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
   6. To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
5. Data Security
   1. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
   2. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
   1. We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
   2. When we no longer need to use your information, we will either remove it from our systems or anonymize it so that you cannot be identified.
7. International Data Transfers
   1. Your information, including personal information, may be transferred to and maintained on computers located outside of your country where data protection laws may differ from those in your jurisdiction.
   2. By using our Services, you consent to such transfers.
8. Cookies and Similar Technologies
   1. You can manage your cookie by accessing the consent link from the website main menu and can at any time change or withdraw your consent from the cookie declaration on this page. We use cookies and similar technologies to collect information about your use of our Services.
   2. For more information, please refer to our cookie declaration.
9. Children's Privacy
   1. Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
   2. If you become aware that a child under 13 has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. Changes to This Privacy Policy
    1. We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
    2. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
    1. Please contact us if you wish to access any of your rights under this Privacy Policy, or if you have any questions.
    2. To contact us, please write to and email help@f5.live or call us on:
       International Support: +3197010289003
       Toll Free Support (France): 0805980548
       
12. By using our services, you agree to the terms of our Privacy Policy.